Introduction
Madame Bovary ("we", "our", or "us") is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website madamebovary.com.
By using our website, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our website.
Information We Collect
We may collect information that you voluntarily provide when you:
Contact us — When you submit a contact form, we collect your name, email address, phone number, and message content.
Make a reservation — When you use our reservation form, we collect your name, email, phone number, date and time of visit, number of guests, and any special requests.
Apply for a job — When you submit a career application, we collect the information you provide in the application form.
Request an event — When you submit an event inquiry, we collect the details you provide about your event.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Essential cookies — Required for the website to function properly, such as session cookies for form submissions.
Analytics cookies — We use Google Analytics to understand how visitors use our website. This helps us improve our site and services. Google Analytics may collect information such as your IP address, browser type, pages visited, and time spent on the site.
Your choice — You can accept or decline non-essential cookies via our cookie banner. You can also adjust your browser settings to block or delete cookies, though this may affect website functionality.
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide customer service
Process and confirm your reservations
Review and respond to job applications
Process event inquiries and coordinate with you
Improve our website and user experience
Comply with legal obligations
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Form submissions and correspondence are typically retained for a reasonable period to address follow-up inquiries.
Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
Access — Request a copy of the personal data we hold about you
Rectification — Request correction of inaccurate or incomplete data
Erasure — Request deletion of your personal data
Restriction — Request that we limit how we use your data
Portability — Request a copy of your data in a structured format
Object — Object to processing of your personal data
Withdraw consent — Withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us at info@madamebovary.com or call +1 (212) 274-8800. You also have the right to lodge a complaint with a supervisory authority.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Third-Party Services
Our website may use third-party services such as Google Analytics. These services have their own privacy policies governing how they use data. We encourage you to review their policies.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date. Your continued use of our website after such changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy & Cookie Policy or our data practices, please contact us:
Madame Bovary
Brabantdam 46, 9000 Gent
Phone: +1 (212) 274-8800
Email: info@madamebovary.com